Returns & Refunds Policy

Company: Ljiljana Tatić, s.p., Gortanov Trg 1, 6000 Koper, Slovenia
Contact: info@handmadefamilyart.com

1. Right to Withdraw

• Customers have a 14-day right to withdraw from purchases of products that are not used or personalized, unless:

  • the product is personalized to the customer’s request, or

  • the product is perishable or can quickly deteriorate.

• To exercise this right, the customer must:

  • notify the Provider via email or WhatsApp,

  • return the product in unused and undamaged condition.

2. Return Procedure

1. After notification, the Provider confirms receipt and provides instructions for return.

2. Customers must package the product carefully to avoid damage during transport.

3. Return costs are covered by the customer, except for defective or non-compliant products, in which case the Provider covers costs.

4. Refunds are issued within 14 days of receiving the returned product, using the same payment method unless otherwise agreed.

3. Complaints

• Defects or damages must be reported within 8 days of receipt.

• The Provider may repair, replace, or refund the product, depending on the case.

4. Contact for Returns and Complaints

• Email: info@handmadefamilyart.com

• WhatsApp: 004915901454743

5. Limitations

• Used, damaged, or soiled products are not eligible for return.

• Personalized products are not eligible for withdrawal, unless defective or non-compliant.

6. Reference to Terms & Conditions

This Policy is part of the [Terms & Conditions]. By placing an order, customers confirm they are aware of and accept the return and complaint rules.

Last updated: February 2026